RETURNS & EXCHANGE POLICY
If you require an exchange or want to return an item we are more than happy to do so.
You Can return any item (excluding items purchase via promotions, items ordered in for you, special offers or sale items). Freight costs are the responsibility of the customer.
We are Happy to provide a store credit, however if you change your mind, an item is no longer stocked or we have ordered an item in for you a restocking fee off %20 will apply.
BOOTS !!Please Note !! Although we are happy to accept exchanges/returns of our Boot Range, we can not do so if you do not stick to our simple guidelines, please refer below for details.
Returns must be actioned within 30 days from original purchase date and will be in the form of a store credit or on an exchange basis.
Return / Exchange items must be unused/un-washed with the original tags still attached; and in the original packaging which must be in the original condition, we do not accept refund requests of special orders, Boots or Sale items. A restocking fee will apply.
Exchanges/Returns will under no circumstances be processed prior to receipt and inspection of the returned items.
Here are our simple guide lines for return or exchange:
1. You have 30 days from purchase to return your item(s) back to our Warehouse.
With exception to special order products, Boots and Sale items.
2. Item(s) were not On Sale, a special offer or promotion at the time of purchase.
3. Item(s) must be in the original packaging which must be in original condition. This includes branded dust bags, shoe boxes and accessory packaging. You don’t need the clear plastic packaging, however items must be protected from damage in transit.
Items must be in a resalable condition.
4. Item(s) must be unworn and unused with the original tags still attached, no washed items will be accepted, Items must be re-selable.
5. Items sealed for hygiene reasons can only be returned if the seal is intact.
6. Underwear cannot be returned unless faulty.
7. All return/exchange items must be accompanied by our return / exchange form including the name of the person that has approved the return/exchange ( Please contact us via email @ The signature Bull ).
Boot Fitting Care
Boots MUST be tried on indoors on a carpeted floor.Try your boots on with the thickness of socks that you plan on wearing. It is much easier to pull your boots on when you are seated. You should hear a soft “THUNK” when your foot settles into the boot. Some resistance is normal.
They should feel snug, but not uncomfortable.The leather will stretch with wear. Boots should slip slightly in the heel, slight slipage is necessary to obtain a proper fit. After wearing the boots a few times and flexing the outsole, most of the slippage will disappear.The toe box on a boot surrounds the toes and the front part of the foot. Do not press on this area, this type of pressure could cause permanent damage. To test the toe box area for fit, wiggle your toes‚ they should be able to move easily inside the boot.
Walk around on the carpet. Try on both boots - your feet may be two different sizes. Note: New boots fit snugly, boots will ‘break in’, stretch and conform to your foot.
At The Signature Bull we will gladly accept EXCHANGES for incorrect size/colour within 14 Days of receipt.
Boots MUST be tried on indoors on carpet or a clean, smooth floor. Boots that have been scuffed or worn outside cannot be accepted for return.
The Signature Bull will also gladly inspect returns in the unlikely case of DEFECTIVE boots within 30 days of receipt. This does not include usual wear and tear.
In some cases Ringers Western will repair boots by sending to a professional cobbler to repair.
Care instructions must be adhered to in order to obtain a refund, this will ensure the longevity of your boots.
ALL itemThere are no refunds on sale items, we are happy to discuss alternatives but strictly no refunds
SALE ITEMS !!
We are happy to help where we can with exchange sizes as per our normal returns policies, however please understand some itmes will not be re ordered post sale, in some instanaces exchanges will not be available. Under no circumstnances will we offer refunds on SALE items in anyway, we are happy to discuss alternatives, however please note strictly no refunds.
Although the greatest of care is taken both picking and packing your orders if it is a mistake on our part we will pick up the tab and get it fixed for you as quickly as we can.